Terms & Conditions

1.1 These Terms and Conditions apply to all bookings made for a game, activity, or experience ("Rocket Room") at [All Venues]. We reserve the right to update or amend these terms, as well as any website content, at any time without prior notice.

1.2 Please read these Terms carefully before completing your booking. They explain who we are, how your Experience will be provided, how bookings may be changed or cancelled, and what to do if something goes wrong.

1.3 If you are booking on behalf of other participants, you are responsible for ensuring that everyone in your group has read, understood, and agreed to these Terms. We are not liable if any participant is unable to take part due to a failure to share relevant information with them.

1.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

2.1 Rocket Room operates as part of ELANGENI INVESTMENTS LTD. The registered office is located at 2nd Floor 20-21 Leicester Square, London, England, WC2H 7JX.

2.2 You can contact us by emailing mission_control@rocket-room.com

2.3 If we need to contact you, we will do so using the phone number or email address provided at the time of booking.

4.1 Your Experience will take place on the date and time confirmed in your booking confirmation.

4.2 Certain activities (including, but not limited to, axe throwing) require participants to complete and sign a liability waiver before taking part. Failure to do so will result in exclusion from the activity without refund.

4.3 Participants are responsible for checking the suitability of activities in relation to any medical conditions, injuries, or disabilities. Please contact us in advance if you have concerns.

4.4 Smart casual dress is required. We reserve the right to refuse entry or service to anyone not dressed appropriately. Prohibited items include but are not limited to: tracksuits, athletic wear, flip-flops, beach sandals, and clothing that is excessively torn, revealing, or offensive.

4.5 Some activities are restricted to participants aged 18 or over. Alcohol-based games may require alcohol to be substituted with non-alcoholic alternatives for under-18s. Valid photo ID may be required. Failure to provide ID may result in exclusion without refund.

4.6 Due to licensing conditions, under-18s may not be permitted in the venue after a specified 18+ curfew. Curfew times are published on the venue website.

4.7 Anyone under 18 must be accompanied by an adult at all times prior to the 18+ curfew. No refunds will be issued due to age-related access restrictions.

4.8 We operate a strict Challenge 25 policy. Accepted ID is a valid passport, driving licence or verified proof of age card. Photocopies or images will not be accepted. We reserve the right to conduct security searches and refuse entry at our discretion.

4.9 To ensure fair access to activities, Rocket Room permits a maximum of one booking per person per day. We reserve the right to refuse participation or ask guests to leave the playing area if this policy is breached.

6.1 In rare circumstances, we may need to cancel or alter your Experience. We will make reasonable efforts to notify you as soon as possible.

6.2 If a significant change is required, you will be offered the option to reschedule within 30 days.

6.3 We reserve the right to cancel a booking without refund if required waivers are not completed.

6.4 We reserve the right to cancel a booking without refund where participants behave in an aggressive, unsafe, disruptive, or inappropriate manner towards staff or other guests.

6.5 We reserve the right to cancel a booking without refund where safety instructions provided by staff are ignored or breached.

6.6 We reserve the right to cancel a booking without refund where alcohol is consumed prior to participation in restricted activities where this is prohibited by venue policy or licensing requirements (including, but not limited to, axe throwing).

8.1 We are legally required to provide services with reasonable care and skill. Nothing in these Terms affects your statutory rights.

8.2 If your Experience is significantly disrupted or materially different from what was advertised, you may request a rebooking or refund, subject to assessment.

9.1 All prices include VAT and are confirmed at the time of booking. Prices may change, but confirmed bookings will not be affected.

9.2 No refunds are issued for reduced group numbers or unused places.

9.3 Additional participants may be accommodated subject to capacity and payment on arrival.

9.4 We do not accept cash. Payment must be made by accepted debit or credit card at the time of booking.

9.5 Packages, drink vouchers, and inclusions are valid only during the booked reservation time and cannot be exchanged for cash, credit, or used outside of the booking.

9.6 Where a refund is due under these Terms, it will be processed to the original payment method within 30 days. We aim to process refunds sooner where reasonably possible. Processing times may vary depending on the customer's bank or card provider.

10.1 Discounted bookings require valid proof of eligibility upon arrival. Failure to present valid ID may result in the full price being charged.

10.2 Not all activities or packages are eligible for discounts.

10.3 Discounts do not apply to group packages, including party or corporate bundles.

10.4 Discounts are valid Monday to Thursday only.

11.1 Our total liability in connection with your booking is limited to the total amount paid for the Experience.

11.2 Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any liability which cannot legally be excluded.

12.1 Personal data will be processed in accordance with our Privacy Policy and applicable data protection laws.

12.2 Data may be stored in line with statutory or government-mandated requirements.

13.1 We may transfer our rights and obligations under these Terms to another organisation without affecting your rights.

13.2 Rocket Room shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms where such failure or delay results from events beyond our reasonable control.

13.3 Such events may include, but are not limited to, government restrictions, changes in law or licensing requirements, public health measures, acts of God, fire, flood, power failure, industrial action, staff shortages, supplier failure, or any other circumstance outside of our reasonable control.

13.4 In such circumstances, we reserve the right to cancel or reschedule the booking. Where possible, we will offer an alternative date or credit.

13.5 Delays in enforcing these Terms do not waive our rights.

13.6 These Terms are governed by the laws of England and Wales.